Contact Us

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Terms


Terms & Conditions


shipping

United States
Free delivery in the US. Delivers in 5-10 days.
All our rugs are delivered to your door by FedEx or UPS.

Other countries
Contact us for a quote and delivery time.

returns

Free returns in USA within 30 days from delivery date.
For returns contact us and we will book the return for you.

PRICES

United States
All prices in the shop are excluding VAT. If you live in the state of New York we will add sales tax at the checkout. Customers from other states are responsible of paying sales tax in their state.

Other countries
All prices in the shop are excluding VAT. VAT will be paid by you the customer when your order arrives in your country.

Late Delivery

Nordic Knots does not offer any compensation for in case of delayed deliveries. The delivery times are only estimates.

Shipping Restrictions

  Alaska, Hawaii or Puerto Rico contact us to receive a quote and delivery time. Shipments to these locations do not qualify for free shipping.

Shipping Damages

Very rarely a rug will get damaged during transport. When your order is delivered, if there is visible damage to the packaging or boxes, please refuse the delivery and note the damage on the form from the delivery company and notify us immediately. We will send you a new product.

Custom orders

Custom orders where a rug is specially manufactured for you are all final sale and cannot be exchanged or returned.

Rug Size & Color Variations

Each rug is woven by hand which means there might be small variations in size and color.
This gives every rug the unique look and character we love.

PAYMENT

Card payment - We accept VISA, MasterCard or American Express. No extra fees.

Cookies

  We use cookies on our site to be able to give you a better shopping experience. A cookie is a small data file stored by your web browser on your computer. You can clear your cookies in your browser, should you want to.

PERSONAL DATA POLICY

The personal data we collect from you is used for processing and handling your order. Nordic Knots Inc is the data controller (see contact details below). We will never share your personal data with any third parties. We do not participate in sending so-called SPAM. As a customer you can may receive e-mails regarding your order, payment or other communication you initiated and newsletters or offers that you opted in to. You may unsubscribe from our newsletter at any time.

Governing Law

All purchases and agreements shall be governed by the laws of the United States and the State of New York.


Nordic Knots Inc
Design studio: Upplandsgatan 37, 113 28, Stockholm
Operations: 30 Horatio Street., 10014 NY, New York
hello@nordicknots.com