Retail & CX Associate – New York
Nordic Knots is looking for a Retail & CX Associate to help operate the first US based store in Soho, NYC and secure a best-in-class customer experience for both end customers and our network of professional interior designers - both in store and online.
Your main responsibilities will be to
- Deliver excellent customer experience for all store visitors and assist the Senior Store Manager in daily tasks surrounding store operations and in-store events
- Guide and advice our customers on everything from interior design to product choice
- Assist the online CX team by handling orders in Zendesk as well as organizing conversations, threads, and folders to make sure that no questions are left unanswered
- Book returns and process refunds
- Manage orders, inventory and email lists
- Assist our PRO team in managing and supporting their client base of professional interior designers
- Assist with different tasks like customer satisfaction follow-ups, logistical processes and other e-commerce related tasks
Your Profile & Qualifications
- Previous retail store experience from other interior design brands or high-end fashion brands
- Highly organized and service oriented
- Flexible and great at juggling several tasks at the same time
- Curious and flexible with a can-do attitude who thrives in a start-up environment
- A passion for interior design
- Fluent in English with excellent writing skills
- Hands-on experience in Zendesk is a plus
What we offer
We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.
Nordic Knots
Nordic Knots was founded in 2016 and is a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles with the belief that it can transform a house into a harmonious home – framing the most beautifully curated lives.